Nobody knows better than you how radically government has changed in the last few years. While overall budget reductions have led to dramatic shifts in resources, service to the citizen has become even more critical. Now more than ever, it is extremely important for governments to find ways to be more efficient.

Governments cannot pick and choose where to provide service. Unlike the private sector, it is the responsibility of government to ensure the same quality of service to all constituents, no matter where they are located. Thus, education in rural areas must be equal to that of urban areas, access to healthcare in impoverished regions must be comparable to that of prosperous regions.

Citizens are accustomed to excellent service from the private sector and now demand the same from government. For example, they are not willing to wait in line for information, spend long periods of time on the telephone or go through any frustration when they need a service. New ways must be found to improve public service with less funding.

Another challenge is economic development. Increasingly, governments vie with each other in trying to attract new companies to make the region prosper. Having the most technologically advanced communications infrastructure can be a determining factor in where relocating businesses choose to move.