Making Sure Your Calls Are Covered

CrisisLink service is available to protect incoming calls on systems with Multi-Line Hunt Groups (MLHG), Direct Inward Dialing (DID) facilities and MultiServ¨ service station lines.

The idea is simple: When service is interrupted at your business, calls are automatically redirected elsewhere - either to a standard announcement, or to an alternate location. (There is a small charge for each call rerouted.) You can send calls to:

A single alternate number: If you have another location that can handle the full volume of your incoming calls, you can route all of your calls to that number.

Multiple alternate numbers: You can also choose to split the redirected calls among several locations and numbers to share the load. You may even allocate a certain percentage of calls to each one.