The simple explanation of ISDN's advantage is this: It allows a single telephone line to function as multiple lines for voice, data and video. And the ways that can benefit your business can be quite far-reaching.
Better utilization of your facilities: With Basic Rate ISDN, the transmission
of voice, data and video over the same line provides you with more efficient use of network and equipment resources. With Primary Rate ISDN, you get the additional benefit of being able to dynamically allocate calls, using bandwidth for voice calls if desired, or for bandwidth-intensive applications like videoconferencing when needed.
Improved operational efficiencies: ISDN enables you to perform voice and data functions simultaneously, increasing productivity as well as the quality
of service you can provide your customers. For instance, using ISDN and Caller ID, a customer's records can be pulled automatically from your database while a customer service representative is answering the call.
Increased transmission accuracy and higher speeds: Since ISDN operates over a digital network, errors in data transmission are reduced. Data is sent at higher speeds than with analog modems - up to 128kbps with Basic Rate ISDN.
Improved network connectivity: With ISDN, multiple locations can share information without the need for a dedicated line. In addition to LAN-to-LAN communications, ISDN also makes data communications from remote or home office locations faster and more flexible.
Use of existing wiring: ISDN requires no specialized, expensive cabling. It operates over twisted-pair wiring - the same sort of wiring used for everyday telephone service.
