Norstar Modular Integrated Communications System (MICS)
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Improve your communications and your business with powerful solutions from The Norstar Modular Integrated Communications System (MICS). Whether you’re expanding from a Compact ICS or creating a robust system from scratch, the Norstar Modular ICS is packed with the features and functionality to become your unified voice and data communications gateway.
The Norstar Modular ICS creates Real Solutions:
- Enhanced Voice Mail, computer database “screen pops” from incoming calls, and Automatic Call Distribution are standard features.
- Improved communications means improved business. Spend less time chasing messages, returning phone calls and figuring out how to transfer data because you have a system that supports data networking, desktop messaging, internal messaging, complex call centers, Wide Area Networks, interactive voice response and Call Log.
- Get, move and use information at high speed. Modular ICS supports ISDN, Basic Rate Interface (BRI) and Prmary Rate Interface (PRI) digital services from BellSouth as well as full and fractional T1 voice and data communications.
- Easily expandable -but at the pace you set. Start with just a few incoming lines and grow to up to 272 ports with customized configurations and up to 60 companion wireless phones. If you’re building on a Norstar system already in place, you will retain your existing hardware and peripherals and protect your initial investment.
Standard Features:
Nortel Networks Companion –allows you to out all of your desktop functions on a mobile phone, and make and receive calls while away from your desk with no airtime charges.
Automatic Call Distribution routes calls throughout your company, and puts your client in touch with the right employee the first time.
Integrated Voice and Data Support for dedicated point-to-point communications between locations. Allows multiple site offices, branch locations and telecommuters to use voice and data on a single network.
Computer Telephony Integration – Incoming calls from customers supply account information directly to the computer screen of the employee receiving the call. Your employees spend less time hunting for information and more time providing good customer service.
Call Log support –With Calling Line Identification from BellSouth, you can see the names of everyone who called while you were away from your desk.
Auto Daylight Savings Time, Paging, Music on Hold, Automatic Set Relocation, integrated LCD screens on every telephone set, and a host of other features included.
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