Account codes are used to track and manage telecommunications expenses.  The Account Codes feature allows the user to enter an account number before dialing a telephone number.  The account code, the dialed number and other information is then recorded by BellSouth Centrex service STATION MESSAGE DETAIL RECORDING (SMDR) feature.  System Managers assign account codes or end users on an as needed basis.

 Unlike authorization codes, account codes are not verified by BellSouth Centrex service.  They are for information purposes only.  Nor do account codes override any station restrictions (e.g. Toll Restriction) associated with a given line or extension number.

 Account code information is transmitted via private line to SMDR-compatible equipment located on your premises. Premise equipment must be provided by you and is not included with the SMDR feature.  As an option, you may subscribe to the RAO version of the SMDR feature.  With SMDR-RAO, account code information is recorded on a magnetic tape provided to you each month by BellSouth Telecommunications, Inc.

Client or customer for expense recovery through client billing can assign account codes.  A law firm has dozens of active clients for whom they must place telephone calls.  Client-specific account codes are entered with each telephone call placed.  This information is used to bill back clients for that portion of the firm’s telecommunication expenses related to work on their respective cases.  In a manufacturing business, account codes can be assigned by department or work group to track and charge back telecommunications expenses on an intra-company basis.

	Anonymous Call Rejection

Anonymous Call Rejection allows you to automatically reject incoming calls from parties who do not deliver their name or telephone number with the call.  The feature is a companion to Caller ID Number Only, Calling Name Delivery and Caller ID Deluxe.

 Anonymous Call Rejection prevents calls from reaching your extension if the caller’s number or name is marked as private.  Private calls are those placed from a telephone number when Calling Number Delivery Blocking is active.  Calling Number Delivery Blocking also blocks delivery of the calling party’s name.

 When Anonymous Call Rejection is activated, parties who call you after blocking delivery of their own telephone number will hear an announcement similar to the following:

 “Your call has been properly delivered but the party you are trying to reach is not accepting calls from callers who do not allow delivery of their telephone number.  Please hang up, do not block delivery of your telephone number and call again.”

A large banking institution provides office supplies to its branch offices from a central site.  Employees call into the center to place their orders.  The center uses employee telephone numbers to verify, track and charge back orders for supplies. Caller ID Deluxe allows the center to verify the caller’s telephone number and insure that the call was placed from a company location.  Calls from private numbers cannot be verified.  By using Anonymous Call Rejection at the supply center, private (and unverifiable) calls are blocked from reaching supply personnel.

	Automatic Call Back/Ring Again

Automatic Call Back/Ring Again enables a calling party encountering a busy station within the BellSouth^® Centrex group to dial the activation code and be automatically called back when the called station becomes idle. The Automatic Call Back feature eliminates the waiting associated with camp-on, and allows both the calling and called parties to re-originate or receive other calls while the feature is active.

A supervisor wished to speak to one of the engineers working on a project. He/she calls. But the engineer’s line is busy. The supervisor dials the Automatic Call Back activation code and hangs up. When the engineer’s line becomes idle, the supervisor’s phone rings with two short rings and the one long ring which is a signal that the switch is about to ring the engineer.

	Automatic Line/Direct Connect

The Automatic Line/Direct Connect feature automatically dials a pre-assigned BellSouth^® Centrex service extension number or external telephone number whenever a user goes off-hook or lifts the handset.  The number to which the caller is connected is determined at the time the feature is assigned by BellSouth.

The Automatic Line/Direct Connect feature may be viewed from two different application perspectives depending on your particular requirements.

·         Prevention of Unrestricted Dialing - Automatic Line/Direct Connect can be used as a form of outgoing restriction when you want to prevent unrestricted dialing from a particular line.  For example, the feature can be assigned to a telephone located in a common area or lobby.  When the handset is lifted, the user is connected to an answering position or attendant.  The attendant then places a call on behalf of the lobby user via the Call Transfer feature.

 ·         Courtesy Dialing to a Single Number - This feature can be used to connect a telephone to a specific department or person automatically.  A common use for this feature is the elevator telephone.  In an emergency, a passenger in the elevator lifts the handset and is connected to a party with the ability to provide assistance. Another use is in conjunction with Customer Service telephones located in a building lobby.  Callers lifting a handset are automatically connected to a customer service department or representative.

	Call Block

Call Block allows you to automatically reject incoming calls placed from specific telephone numbers.  Call Block prevents calls from reaching your BellSouth^® Centrex service line by comparing the telephone number of the calling party with numbers in your Call Block screening list.  Up to six numbers may be programmed into your screening list and blocked by BellSouth^® Centrex service.

 When Call Block is activated, parties placing calls from any of the numbers on the Call Block screening list hear an announcement similar to the following:

 “Your call has been properly delivered but the party you are trying to reach has its Call Block service activated.”

 Calls originating from telephone numbers not on your screening list are accepted assuming no other features (e.g. Call Forwarding) are active on the line.  Deactivation of Call Block permits all calls to be accepted by your extension number, regardless of which numbers are on your Call Block screening list.

 Sample Application

Call Block can be used to block harassing, annoying or unwanted calls from known, specific telephone numbers.  Since this list is easily edited, a particular number can be added or removed at any time.  Even calls from private numbers may be added to your Call Block screening list.

	Call Forwarding Busy

Call Forwarding Busy automatically routes incoming calls to another preselected number within or outside your BellSouth^® Centrex service system whenever your extension is busy.  The number to which calls are forwarded is determined at the time the feature is assigned by BellSouth.  The BellSouth^® Centrex end user can turn the feature off and on and change the “forward to” number.

 Two variations of Call Forwarding Busy - Fixed are available:

 ·         All Calls, Unrestricted (M4JFC)  – Redirects all calls attempting to terminate to a busy DN. This applies to all calls originating from within or outside the BellSouth^® Centrex group.

·         Incoming Only (CENLJ) – Incoming refers to a station not in the BellSouth^® Centrex group. This option only forwards calls terminating to the dialed DN from outside the BellSouth^® Centrex group. (Intra BellSouth^® Centrex group calls get busy treatment.)

When talking on another call, Call Forwarding Busy can forward your incoming calls to an answering position or another employee preventing missed calls.  If a potential customer calls requesting sales information and your line is busy, the call will forward to another associate or secretary who will assist the caller or take a message.

	Call Forwarding Don’t Answer

Call Forwarding Don’t Answer automatically routes incoming calls to another pre-selected number when you are unable to answer incoming calls to your number.  Calls can be forwarded to another extension within your BellSouth^® Centrex service arrangement or to a telephone number outside your system.

 The number to which calls are forwarded is specified at the time the Call Forwarding Don’t Answer feature is ordered.  This is also the time when you must specify the number of times your telephone will ring before a call forwards.

Two variations of Call Forwarding Don’t Answer – Fixed are available:

 ·         All Calls, Unrestricted – Permits all calls attempting to terminate to an idle DN to ring that DN a specified number of times, and if not answered, to redirect the call to the forward-to DN. Applies to calls originating from within or outside the BellSouth^® Centrex group.

·         Incoming Only – Incoming refers to a station not in the same BellSouth^® Centrex group. This feature forwards calls terminating to the dialed DN from outside the BellSouth^® Centrex groups. (Intra BellSouth^® Centrex group calls ring if the line is idle or gets busy treatment if busy.)

When you are away from your desk, your calls are forwarded to a secretary or fellow employee to be answered. A client calling to speak with you regarding his/her account will be forwarded to another associate or secretary who can answer their question or take a message.

	Call Forwarding Multiple Simultaneous

The Call Forwarding Multiple Simultaneous feature affects the number of calls which can forward from a single BellSouth^® Centrex service line.  The standard BellSouth^® Centrex service configuration forwards up to 10 calls simultaneously from a single line to another internal extension number.  Only 10 calls at a time can be forwarded to a telephone number outside of your BellSouth^® Centrex service arrangement from a single line.

 Call Forwarding Multiple Simultaneous affects all forwarding features active on a given extension.  Call Forwarding Multiple Simultaneous cannot be ordered on a selective basis for a single forwarding feature (e.g. Call Forwarding Busy).

A chain of copy centers has a main store and several branch locations.  The branch offices close at 5:00 p.m. and uses Call Forwarding Variable to forward incoming calls to the main location after hours.  Branch offices receive numerous calls from customers between 5:00 and 7:00 p.m. even though they are closed.  A Call Forwarding Multiple Simultaneous feature with up to three external forwards is assigned to the main number at each branch location.This ensures that the majority of customer calls will not be missed, even when more than one customer calls at the same time.

	Call Forwarding Variable

Call Forwarding Variable allows you to forward all calls placed to your extension to another number.  The feature forwards calls placed by parties outside your BellSouth^® Centrex service arrangement as well as calls from users on your same system.

 With Call Forwarding Variable, you control when calls are forwarded and the number to which calls are sent. The forward-to number may be inside or outside your BellSouth^® Centrex service arrangement.

 There are four variations of Call Forwarding Variable:

 ·         Intra/Intergroup outside, per line – Allows all calls attempting to terminate to a line to be redirected to another DN, inside or outside the BellSouth^® Centrex group. If the line is busy, the call forwards. If the line is idle, no ring reminder is provided.

 ·         Intragroup without Ring Reminder, per line  - Redirects calls to another station within the BellSouth^® Centrex group without regard to its busy/idle status. DNs dialed during activation are restricted to intragroup numbers. If the line is busy, the call forwards. If the line is idle, no ring reminder is provided.

 ·         Intra/Intergroup with Ring reminder, per line  – Allows all calls attempting to terminate to a line to be redirected to another DN, inside or outside the BellSouth^® Centrex group. If the line is busy, the call forwards. If the line is idle, it gets a short (ping) ring reminder.

·         Intra/Intergroup over Private Facilities with Ring Reminder, per line – Allows calls to be forwarded over private facilities. If the line is busy, the call forwards. If the line is idle, it gets a short (ping) ring reminder.

NOTE: Only one type of Call Forwarding Variable can be selected per system.

An account firm has a number of conference rooms used for meetings or group work sessions.  An employee can temporarily forward all of his/her calls to the conference room while working or meeting with other associates.  Call Forwarding Variable insures that the employee does not miss an important call.

All incoming calls are forwarded before these features can take effect.

	Call Hold

Call Hold gives you the ability to place an established call on hold.  Dialing a feature activation code activates this feature.  Your telephone does not have to be equipped with a hold button to use this feature.

 Once a call is placed on hold, you are free to look up information, confer with a co-worker or handle a quick task.  The party on hold will not be able to hear you.  In addition, your telephone is free to:

 ·         originate another call;

·         answer another call by using a Call Pickup feature;

·         answer an incoming call with Call Waiting Terminating; or

·         return to the previously held call.

 Another holding method, Consultation Hold, is also available.  See “Consultation Hold” later in this section for more information.

 There are two variations of Call Hold:

 ·         Call Hold, per line, With Other Flash Features on line (M4RXC) – to be assigned when Call Hold is desired and the line has other features requiring switchhook activation.

·         Call Hold, per line, Without Other Flash Features on line (CENLG) – to be assigned when Call Hold is desired and line has no other features requiring switchhook activation.

Call Hold is equivalent to having a hold button on your set.  It allows you to freely consult with others or look up information without the other party hearing you.  For example, during a conversation, you determine that you need to refer to several employee personnel records.  Using the Call Hold feature, you can put your present call on hold, retrieve the appropriate records from the file room and then return to the original call.