> Product Description
 
> Description
> Features
 
> One
> Two
> Three
> Four
> Graphical User Interface
> Integrated Solutions
> Industry Solutions
> Customer Training
> Contact Us
> Return to Front Page
Features

Call Pickup


Description

Call Pickup allows you to answer a call ringing on another BellSouth® Centrex service extension number in your Call Pickup group.  A Call Pickup group consists of two or more preselected lines/extensions that have the ability to answer each other’s incoming calls.  Your BellSouth® Centrex service can be programmed with a number of different Call Pickup groups.  However, an individual line can belong to only one Call Pickup group.

  If the Call Pickup feature is assigned to your line, you have the ability to answer a call ringing on another extension number in your group by simply dialing the Call Pickup code.  You cannot answer calls directed to an extension that is not part of your Call Pickup group.

Sample Application

A small residential design firm has a secretary/receptionist who works part time from 8:00 to 12:00 each day.  Calls forward to the secretary when the associates are busy or unable to answer their telephones.  To facilitate call coverage in the afternoon hours, all extensions in the office are in the same Call Pickup group.  Other associates can pick up unanswered calls. Calls to busy extensions which forward to the absent secretary’s extension can be picked up as well.



Call Return

Description

Call Return allows you to return a call to the last party or number that called you.  This includes parties calling from inside or outside of your BellSouth® Centrex service system.  The feature can be used to return a call whether or not you answered the original call.

  NOTE: Call Return only returns calls that cause ringing or Call Waiting tones to be heard on your telephone.  Therefore, Call Return cannot dial the number of the last calling party if his/her call was forwarded, blocked or rejected by some other feature (see Interactions below for details).

 Upon entering the Call Return feature activation code, BellSouth® Centrex service announces the number of the last calling party (or that the number was private) and in some areas, the time and date of the call.  You can then return the call or hang up.

  If you return the call and the original calling party’s telephone number is busy; BellSouth® Centrex service monitors the busy line for the next 30 minutes.  Once the party’s line is idle, you are notified by a special ring-back signal.  After you lift your handset, the Call Return feature begins ringing the other party’s extension.  Ring-back signaling is repeated every five-minutes for the remainder of the thirty-minute monitoring period in the event you missed answering the first ring-back call.

  The Call Return feature can monitor up to 30 different busy numbers simultaneously.  As each line becomes available, you will be notified by a ring-back signal.  However, you will not be able to distinguish which line has become idle.

  Sample Application

Call Return makes it easy for you to call back the last person that called you without having to dial the number.  For example, if an associate calls with a question that needs to be investigated, you can hang up, determine the answer and use Call Return to reach the associate without having to look-up or dial his/her telephone number or extension.

  NOTE: In this example, you cannot use Call Return to call back the associate if a call rings to your extension before you activate the Call Return feature.  If this occurs, activating Call Return connects you to the intervening caller rather than the original caller.



Call Selector

Description

The Call Selector feature alerts you to incoming calls placed from certain telephone numbers by a special ringing pattern (SHORT-LONG-SHORT).  Call Selector knows when to provide special ringing by comparing the telephone number of the calling party with numbers in your Call Selector screening list.  Up to six numbers may be programmed into this list.

  If you have Call Waiting Terminating as a feature on your line, a distinctive Call Waiting tone is generated when you are already talking on your telephone.

  In addition to controlling the numbers on your screening list, you can turn the entire feature on or off as needed.  When Call Selector is off, incoming calls from numbers on your screening list ring normally.  No distinctive ring or Call Waiting tone is provided.  Calls from numbers not on your Call Selector screening list cause normal ringing or a single Call Waiting tone regardless of whether the feature is on or off.

  Sample Application

Call Selector can alert an employee to calls from special persons such as supervisors, family members or when the employee anticipates an urgent call from a single party.  The feature can also be used to identify a certain class of caller.  For example, sales persons can use the feature to identify calls from major clients.  For internal use within a company, the feature can identify calls from other associates involved in a special project.



Call Tracing

Description

Call Tracing allows you to initiate an automatic trace of the last call you received.  The BellSouth Annoyance Call Center automatically receives a trace message containing the calling number, time and date of the annoying call whenever you activate the feature.

  The primary difference between Call Tracing-Per Line and Call Tracing-Per Activation/Successful Trace is the billing method.  The per line feature is billed a flat monthly rate and the per activation feature is only billed when it is used.

  NOTE:Call Tracing records only calls which cause ringing or Call Waiting tones to be heard on your telephone.  Therefore, Call Tracing cannot be performed on calls which have been forwarded, blocked or rejected by some other feature (see Interactions below for details).

  You must contact the BellSouth Annoyance Call Center to authorize an investigation of the traced call.  To do this, please call the Annoyance Call Center (see following table for contact numbers) before the end of the next business day and report the date and time of the calls to be investigated.

  The BellSouth Annoyance Call Center must have two authorized traces of the same number in order to take further action.  Therefore, it is important for you to activate Call Tracing each time an abusive call is received.  After two confirmed traces of the same number, the Annoyance Call Center will send a deterrent letter to the address of the telephone number where the abusive call originated.  If the problem persists, contact the Annoyance Call Center for further assistance.

NOTE: For Florida customers, only one authorized/confirmed trace is required to begin an investigation by the Annoyance Call Center.

  When you use Call Tracing you will not be given the phone number you are tracing or the name of the calling party.  Should you decide to take legal action, BellSouth will provide the person's telephone number and name to the appropriate law enforcement authorities.



Call Transfer

This feature is available with Three Way Calling, Consultation Hold, Transfer, per line, Incoming Only – individual (CENLH) or Three Way Calling Consultation Hold, Transfer, per one (Includes “Added Call Transfer”) – All Calls Unrestricted (M5UTC).

  NOTE: Only one type of Three Way Calling can be selected per system.

  Feature Control: Standard Feature must be assigned to the line via service order or you must subscribe to BellSouth® Centrex Control.

  Once assigned, Call Transfer can be activated by the BellSouth® Centrex service user on a per call basis.

Description

Call Transfer allows you to transfer a call to another party either inside or outside of your BellSouth® Centrex service arrangement.  The transferred call can be one that you originated or an incoming call answered from your telephone.

Sample Application

Call Transfer can be used in a number of ways to increase call-handling efficiency within an organization.  The most obvious application of this feature is the transferring of callers from a receptionist or attendant to an employee’s extension.

  The feature can also be used on a limited basis to screen incoming calls to a telecommunications resource.  For example, persons wishing to call into a computer port from a remote location must dial the number of an attendant. The attendant verifies the caller’s authorization to use the computer and transfers the caller to the extension connected to the computer port modem.



Call Waiting Originating

Description

Call Waiting Originating automatically sends a Call Waiting tone to another BellSouth® Centrex service user when the called party is already talking on his/her extension.  As the calling party, you will hear ringing until the called party answers.  Upon hearing your Call Waiting Originating tone, the called party can place the current conversation on hold (Call Hold or Consultation Hold) and answer your incoming call.

  It is not necessary for the called party to have the Call Waiting Terminating feature in order to receive a Call Waiting Originating tone.  Both features operate independently of one another.

Sample Application

Call Waiting Originating helps employees reach other associates within your organization even when they are on the phone.  For example, a manager may be assigned Call Waiting Originating to ensure that he/she can quickly contact subordinates.  However, care should be taken when assigning this feature as it affects calls placed to all extensions within your system.  A call by this same manager to a company executive would cause Call Waiting tones to be heard on the executive’s extension as well.



Call Waiting Terminating

Description

The Call Waiting Terminating feature alerts you to incoming calls when you are already talking on an established call.  You are notified of an incoming call with a brief tone that only you can hear.  Upon hearing the Call Waiting tone, you may place your current conversation on hold and answer this second call.  The Call Waiting Terminating feature applies to both internal and external incoming calls.  Call waiting tones are heard regardless of where the call originated.

  Callers to your extension hear normal ringing and receive no indication that their call is in a waiting state or that you are already involved in an established conversation.

·         One short tone indicates that an inside call is waiting.

·         Two short tones indicate that an outside call is waiting.

·         Cancel Call Waiting - An accompanying feature - Cancel Call Waiting - allows you to temporarily turn off Call Waiting tones for the duration of one call by dialing a cancellation code.  Your call cannot be interrupted by a Call Waiting tone when Cancel Call Waiting is activated.  Callers dialing your extension number hear a busy signal or forward to another number if your line is also equipped with Call Forwarding Busy.

Cancel Call Waiting prevents interruption of important telephone calls.  Cancel Call Waiting can also be used to prevent interruption of data or facsimile transmissions when placed from an extension with Call Waiting Terminating.

  ·         Distinctive Tones - A distinctive Call Waiting tone is optionally available to distinguish between calls originating from internal and external sources.  With the Distinctive Ringing/Call Waiting Terminating feature, tone patterns are as follows:

  Sample Application

Call Waiting Terminating helps to keep employees from missing important calls.  This feature is particularly useful for employees whose lines are not forwarded to an attendant or voice messaging system using Basic Hunting or Call Forwarding Busy.  Cancel Call Waiting provides added flexibility allowing an employee to temporarily turn off Call Waiting tones while on an important call.

If any of these features are active on your line, calls to your extension will be blocked, forwarded or rejected.  No Call Waiting tones will be heard.



Caller ID

Description

Caller ID allows you to identify the name and/or telephone number of a calling party before answering an incoming call.  BellSouth® Centrex service offers three different Caller ID features.  Only one of the following versions of Caller ID can be assigned to your BellSouth® Centrex service telephone number at a time:

  ·         Caller ID Number Only

·         Calling Name Delivery

·         Caller ID Deluxe (includes name and number)

  A calling party’s name and/or number are displayed on display equipment compatible with these features.  Unless you have display equipment attached to your BellSouth® Centrex service line, the Caller ID feature cannot display the calling party’s name and/or number.

Display equipment can be purchased as an adjunct or add-on to your current telephone set.  Some equipment manufacturers also offer integrated displays as part of the telephone set.  Adjunct or built-in display units must be purchased separately from the Caller ID feature ordered with BellSouth® Centrex service.  Refer to the installation instructions provided with your unit or display set for information on how to connect this equipment to your line.

  There may be times when your display unit shows messages or symbols in addition to or in place of, the calling number.  For an explanation of these messages or symbols, please see the owner’s manual for your display equipment.

  Display of a caller’s name and/or number may be limited in the following situations:

  ·         If the incoming call is from a caller served by a PBX, only the main number of the PBX or the main number of the outgoing PBX trunk group is delivered and available for display.

  ·         Only numbers are displayed on calls received from telephone company public or semi-public pay telephones.  For numbers equipped with Calling Name Delivery or Caller ID Deluxe, the word “PAYPHONE” is displayed in the name field.  Pay telephones owned by other companies might display the name of the business.

  ·         For new telephone numbers, a brief time period occurs between installation of service and the updating of BellSouth’s Caller ID Name database.  Until the database is updated, only the telephone number will be displayed for newly installed lines.

  ·         Caller ID information does not deliver calling party information with Operator-assisted calls.

  ·         Some calls may be received which display the message “PRIVATE NUMBER” or “PRIVATE NAME”.  Private calls occur when the calling party has activated Calling Number Delivery Blocking.  The caller does not wish his/her telephone number to be displayed or announced to the called party.

For more information concerning delivery of a calling party’s name and number and their use with Caller ID features, refer to Appendix F.

Sample Application

This feature is useful under several different scenarios.  If you are at your desk and the telephone rings, you can glance at the display unit to determine who is calling and give a personalized greeting.  If you are busy with an important task, you can make a note of the call and return it later.  Some display equipment has the ability to record and save displayed numbers for later review.  If your equipment has this capability, you can review the display memory to determine who called you while in a meeting or away from your desk.



Calling Number Delivery Blocking

Description

Calling Number Delivery Blocking prevents your telephone number and/or name from being divulged to the party you have just called.  Calling name and number information is provided to persons you call who have certain features on their line including Caller ID features and Call Return.

  Calling Number Delivery Blocking is provided, subject to tariff regulations, on a per call or per line basis:

  ·         Per Call – (No USOC is required, hard coded on form and a feature in every BellSouth® Centrex.) You must dials a feature activation code each time you wish to place a call and block the delivery of your name and number.

·         Non Pub/Non List (M2NKA) – Available in South Carolina only

·         Per Line (Agency) (M2NFA) – Permanent blocking of delivery of name and number for agencies where security is an issue.

·         Per Line (non agency) (M2NEA) – Permanent blocking of delivery of name and number for non-agencies. Available in Georgia, North Carolina and South Carolina.

  Blocking the delivery of your name and number may result in rejection of your call if the called party subscribes to Anonymous Call Rejection.  For more information concerning blocking (or delivery) of a calling party’s number, refer to Appendix F or to the “Anonymous Call Rejection” information earlier in this section.

Sample Application

This feature can be used to prevent disclosure of your telephone number, particularly if you have a non-published listing.  You may also wish, for business reasons, to prevent the party you are calling from identifying your call before answering.  For example, if you are working in a collections department, you can use Calling Number Delivery Blocking when calling clients who are overdue and avoiding contact with your department.  Clients who subscribe to a Caller ID feature will be unable to identify the call and intentionally not answer it.



Code Restriction

Description

Code Restriction prevents a BellSouth® Centrex service user from dialing one or more three-digit codes.  The feature can be used to reduce per call charges for certain services or restrict access to long distance carriers other than those presubscribed to by your company.

  Code Restriction is enforced only on lines assigned this feature.  A reorder tone or intercept announcement is heard whenever a call to one of the restricted codes is attempted.  The codes that can be restricted include the following:

·         900/976 (pay per call services)

·         10XXX and 101XXXX (carrier access codes)

·         011(international dialing)

·         411(directory assistance)

·         N11 Codes                                            

  N11 code examples include 211, 311, 511, 611, 711 and 811.  These codes offer access to a variety of informational services.  Code Restriction does not prevent access to Emergency (“911”) service.

  You must subscribe to Automatic Route Selection to prevent access to carriers or information services through 950-XXXX access codes or 800 numbers.

Sample Application

This feature prevents end-users from placing certain 3, 4 or 5 digit code calls.  For example, if an end user’s line is incurring excessive directory assistance charges (calls to 411), Code Restriction can be activated to prevent these calls and thereby reduce expenses.