Pickup allows you to answer a call ringing
on another BellSouth®
Centrex service extension number in your Call Pickup
A Call Pickup group consists of
two or more preselected lines/extensions
that have the ability to answer each other’s
incoming calls. Your BellSouth®
Centrex service can be programmed
with a number of different Call Pickup
However, an individual line can
belong to only one Call Pickup group.
the Call Pickup feature is assigned to
your line, you have the ability to answer
a call ringing on another extension number
in your group by simply dialing the Call
You cannot answer calls directed
to an extension that is not part of your
Call Pickup group.
small residential design firm has a secretary/receptionist
who works part time from 8:00 to 12:00
each day. Calls forward to the secretary when the associates are busy or unable
to answer their telephones.
To facilitate call coverage in
the afternoon hours, all extensions in
the office are in the same Call Pickup
Other associates can pick up unanswered
calls. Calls to busy extensions which forward to the absent secretary’s extension can be picked up as well.
Return allows you to return a call to
the last party or number that called you.
This includes parties calling from
inside or outside of your BellSouth®
Centrex service system.
The feature can be used to return
a call whether or not you answered the
Return only returns calls that cause ringing
or Call Waiting tones to be heard on your
Therefore, Call Return cannot dial
the number of the last calling party if
his/her call was forwarded, blocked or
rejected by some other feature (see Interactions
below for details).
entering the Call Return feature activation
code, BellSouth® Centrex service announces
the number of the last calling party (or
that the number was private) and in some
areas, the time and date of the call.
You can then return the call or
you return the call and the original calling
party’s telephone number is busy; BellSouth®
Centrex service monitors the busy
line for the next 30 minutes. Once the party’s line is idle, you are notified
by a special ring-back signal.
After you lift your handset, the
Call Return feature begins ringing the
other party’s extension.
Ring-back signaling is repeated
every five-minutes for the remainder of
the thirty-minute monitoring period in
the event you missed answering the first
Call Return feature can monitor up to
30 different busy numbers simultaneously.
As each line becomes available,
you will be notified by a ring-back signal. However, you will not be able to distinguish
which line has become idle.
Return makes it easy for you to call back
the last person that called you without
having to dial the number. For example, if an associate calls with a question
that needs to be investigated, you can
hang up, determine the answer and use
Call Return to reach the associate without
having to look-up or dial his/her telephone
number or extension.
this example, you cannot use Call Return
to call back the associate if a call rings
to your extension before you activate
the Call Return feature. If this occurs, activating Call Return connects
you to the intervening caller rather than
the original caller.
Tracing allows you to initiate an automatic
trace of the last call you received.
The BellSouth Annoyance Call Center
automatically receives a trace message
containing the calling number, time and
date of the annoying call whenever you
activate the feature.
primary difference between Call Tracing-Per
Line and Call Tracing-Per Activation/Successful
Trace is the billing method. The per line feature is billed a flat monthly
rate and the per activation feature is
only billed when it is used.
Tracing records only calls which cause
ringing or Call Waiting tones to be heard
on your telephone.
Therefore, Call Tracing cannot
be performed on calls which have been
forwarded, blocked or rejected by some
other feature (see Interactions below
must contact the BellSouth Annoyance Call
Center to authorize an investigation of
the traced call.
To do this, please call the Annoyance
Call Center (see following table for contact
numbers) before the end of the next business
day and report the date and time of the
calls to be investigated.
BellSouth Annoyance Call Center must have
two authorized traces of the same number
in order to take further action. Therefore, it is important for you to activate
Call Tracing each time an abusive call
is received. After two confirmed traces of the same number,
the Annoyance Call Center will send a
deterrent letter to the address of the
telephone number where the abusive call
originated. If the problem persists, contact the Annoyance
Call Center for further assistance.
Florida customers, only one authorized/confirmed
trace is required to begin an investigation
by the Annoyance Call Center.
you use Call Tracing you will not be given
the phone number you are tracing or the
name of the calling party. Should you decide to take legal action, BellSouth
will provide the person's telephone number
and name to the appropriate law enforcement
feature is available with Three Way Calling,
Consultation Hold, Transfer, per line,
Incoming Only – individual (CENLH) or
Three Way Calling Consultation Hold, Transfer,
per one (Includes “Added Call Transfer”)
– All Calls Unrestricted (M5UTC).
Only one type of Three Way Calling can
be selected per system.
Feature Control: Standard Feature must be assigned to the line
via service order or you must subscribe
to BellSouth® Centrex Control.
assigned, Call Transfer can be activated
by the BellSouth® Centrex service user on a
per call basis.
Transfer allows you to transfer a call
to another party either inside or outside
of your BellSouth®
Centrex service arrangement.
The transferred call can be one
that you originated or an incoming call
answered from your telephone.
Transfer can be used in a number of ways
to increase call-handling efficiency within
an organization. The most obvious application of this feature is the transferring
of callers from a receptionist or attendant
to an employee’s extension.
feature can also be used on a limited
basis to screen incoming calls to a telecommunications
resource. For example, persons wishing to call into a computer port from a
remote location must dial the number of
an attendant. The attendant verifies the caller’s authorization to use the computer
and transfers the caller to the extension
connected to the computer port modem.
Waiting Originating automatically sends
a Call Waiting tone to another BellSouth®
Centrex service user when the called
party is already talking on his/her extension.
As the calling party, you will
hear ringing until the called party answers. Upon hearing your Call Waiting Originating tone, the called party
can place the current conversation on
hold (Call Hold or Consultation Hold)
and answer your incoming call.
is not necessary for the called party
to have the Call Waiting Terminating feature
in order to receive a Call Waiting Originating
Both features operate independently
of one another.
Waiting Originating helps employees reach
other associates within your organization
even when they are on the phone. For example, a manager may be assigned Call
Waiting Originating to ensure that he/she
can quickly contact subordinates.
However, care should be taken when
assigning this feature as it affects calls
placed to all extensions within your system.
A call by this same manager to
a company executive would cause Call Waiting
tones to be heard on the executive’s extension
Call Waiting Terminating feature alerts
you to incoming calls when you are already
talking on an established call. You are notified of an incoming call with a
brief tone that only you can hear.
Upon hearing the Call Waiting tone,
you may place your current conversation
on hold and answer this second call.
The Call Waiting Terminating feature
applies to both internal and external
Call waiting tones are heard regardless
of where the call originated.
to your extension hear normal ringing
and receive no indication that their call
is in a waiting state or that you are
already involved in an established conversation.
One short tone
indicates that an inside call is waiting.
Two short tones
indicate that an outside call is waiting.
Cancel Call Waiting
- An accompanying feature - Cancel Call
Waiting - allows you to temporarily turn
off Call Waiting tones for the duration
of one call by dialing a cancellation
code. Your call cannot be interrupted by a Call Waiting tone when Cancel
Call Waiting is activated.
Callers dialing your extension
number hear a busy signal or forward to
another number if your line is also equipped
with Call Forwarding Busy.
Call Waiting prevents interruption of
important telephone calls.
Cancel Call Waiting can also be
used to prevent interruption of data or
facsimile transmissions when placed from
an extension with Call Waiting Terminating.
- A distinctive Call Waiting tone is optionally
available to distinguish between calls
originating from internal and external
With the Distinctive Ringing/Call
Waiting Terminating feature, tone patterns
are as follows:
Waiting Terminating helps to keep employees
from missing important calls.
This feature is particularly useful
for employees whose lines are not forwarded
to an attendant or voice messaging system
using Basic Hunting or Call Forwarding
Cancel Call Waiting provides added
flexibility allowing an employee to temporarily
turn off Call Waiting tones while on an
any of these features are active on your
line, calls to your extension will be
blocked, forwarded or rejected. No Call Waiting tones will be heard.
ID allows you to identify the name and/or
telephone number of a calling party before
answering an incoming call. BellSouth®
Centrex service offers three different
Caller ID features. Only one of the following versions of Caller
ID can be assigned to your BellSouth®
Centrex service telephone number
at a time:
Caller ID Number
Calling Name Delivery
Caller ID Deluxe
(includes name and number)
calling party’s name and/or number are
displayed on display equipment compatible
with these features. Unless you have display equipment attached to your BellSouth® Centrex service line, the
Caller ID feature cannot display the calling
party’s name and/or number.
equipment can be purchased as an adjunct
or add-on to your current telephone set.
Some equipment manufacturers also
offer integrated displays as part of the
Adjunct or built-in display units
must be purchased separately from the
Caller ID feature ordered with BellSouth® Centrex service. Refer to the installation instructions provided
with your unit or display set for information
on how to connect this equipment to your
may be times when your display unit shows
messages or symbols in addition to or
in place of, the calling number. For an explanation of these messages or symbols,
please see the owner’s manual for your
of a caller’s name and/or number may be
limited in the following situations:
If the incoming
call is from a caller served by a PBX,
only the main number of the PBX or the
main number of the outgoing PBX trunk
group is delivered and available for display.
Only numbers are
displayed on calls received from telephone
company public or semi-public pay telephones. For numbers equipped with Calling Name Delivery
or Caller ID Deluxe, the word “PAYPHONE”
is displayed in the name field.
Pay telephones owned by other companies
might display the name of the business.
For new telephone
numbers, a brief time period occurs between
installation of service and the updating
of BellSouth’s Caller ID Name database.
Until the database is updated,
only the telephone number will be displayed
for newly installed lines.
Caller ID information
does not deliver calling party information
with Operator-assisted calls.
Some calls may
be received which display the message
“PRIVATE NUMBER” or “PRIVATE NAME”.
Private calls occur when the calling
party has activated Calling Number Delivery
The caller does not wish his/her
telephone number to be displayed or announced
to the called party.
more information concerning delivery of
a calling party’s name and number and
their use with Caller ID features, refer
to Appendix F.
feature is useful under several different
If you are at your desk and the
telephone rings, you can glance at the
display unit to determine who is calling
and give a personalized greeting.
If you are busy with an important
task, you can make a note of the call
and return it later.
Some display equipment has the
ability to record and save displayed numbers
for later review.
If your equipment has this capability,
you can review the display memory to determine
who called you while in a meeting or away
from your desk.
|Calling Number Delivery Blocking
Number Delivery Blocking prevents your
telephone number and/or name from being
divulged to the party you have just called. Calling name and number information is provided
to persons you call who have certain features
on their line including Caller ID features
and Call Return.
Number Delivery Blocking is provided,
subject to tariff regulations, on a per
call or per line basis:
Per Call – (No
USOC is required, hard coded on form and
a feature in every BellSouth®
Centrex.) You must dials a feature
activation code each time you wish to
place a call and block the delivery of
your name and number.
Non Pub/Non List
(M2NKA) – Available in South Carolina
Per Line (Agency)
(M2NFA) – Permanent blocking of delivery
of name and number for agencies where
security is an issue.
Per Line (non
agency) (M2NEA) – Permanent blocking of
delivery of name and number for non-agencies.
Available in Georgia, North Carolina and
the delivery of your name and number may
result in rejection of your call if the
called party subscribes to Anonymous Call
For more information concerning
blocking (or delivery) of a calling party’s
number, refer to Appendix F or to the
“Anonymous Call Rejection” information
earlier in this section.
feature can be used to prevent disclosure
of your telephone number, particularly
if you have a non-published listing. You may also wish, for business reasons, to
prevent the party you are calling from
identifying your call before answering.
For example, if you are working
in a collections department, you can use
Calling Number Delivery Blocking when
calling clients who are overdue and avoiding
contact with your department.
Clients who subscribe to a Caller
ID feature will be unable to identify
the call and intentionally not answer
Restriction prevents a BellSouth®
Centrex service user from dialing
one or more three-digit codes. The feature can be used to reduce per call
charges for certain services or restrict
access to long distance carriers other
than those presubscribed to by your company.
Restriction is enforced only on lines
assigned this feature.
A reorder tone or intercept announcement
is heard whenever a call to one of the
restricted codes is attempted.
The codes that can be restricted
include the following:
900/976 (pay per
10XXX and 101XXXX (carrier
code examples include 211, 311, 511, 611,
711 and 811. These codes offer access to a variety of informational
Code Restriction does not prevent
access to Emergency (“911”) service.
must subscribe to Automatic Route Selection
to prevent access to carriers or information
services through 950-XXXX access codes
or 800 numbers.
feature prevents end-users from placing
certain 3, 4 or 5 digit code calls.
For example, if an end user’s line
is incurring excessive directory assistance
charges (calls to 411), Code Restriction
can be activated to prevent these calls
and thereby reduce expenses.