This feature is available with Three Way Calling, Consultation Hold, Transfer, per line, Incoming Only – individual (CENLH) or Three Way Calling Consultation Hold, Transfer, per one (Includes “Added Call Transfer”) – All Calls Unrestricted (M5UTC).

  NOTE: Only one type of Three Way Calling can be selected per system.

  Feature Control: Standard Feature must be assigned to the line via service order or you must subscribe to BellSouth^® Centrex Control.

  Once assigned, Call Transfer can be activated by the BellSouth^® Centrex service user on a per call basis.

Call Transfer allows you to transfer a call to another party either inside or outside of your BellSouth^® Centrex service arrangement.  The transferred call can be one that you originated or an incoming call answered from your telephone.

Call Transfer can be used in a number of ways to increase call-handling efficiency within an organization.  The most obvious application of this feature is the transferring of callers from a receptionist or attendant to an employee’s extension.

  The feature can also be used on a limited basis to screen incoming calls to a telecommunications resource.  For example, persons wishing to call into a computer port from a remote location must dial the number of an attendant. The attendant verifies the caller’s authorization to use the computer and transfers the caller to the extension connected to the computer port modem.

Call Waiting Originating automatically sends a Call Waiting tone to another BellSouth^® Centrex service user when the called party is already talking on his/her extension.  As the calling party, you will hear ringing until the called party answers.  Upon hearing your Call Waiting Originating tone, the called party can place the current conversation on hold (Call Hold or Consultation Hold) and answer your incoming call.

  It is not necessary for the called party to have the Call Waiting Terminating feature in order to receive a Call Waiting Originating tone.  Both features operate independently of one another.

Call Waiting Originating helps employees reach other associates within your organization even when they are on the phone.  For example, a manager may be assigned Call Waiting Originating to ensure that he/she can quickly contact subordinates.  However, care should be taken when assigning this feature as it affects calls placed to all extensions within your system.  A call by this same manager to a company executive would cause Call Waiting tones to be heard on the executive’s extension as well.

The Call Waiting Terminating feature alerts you to incoming calls when you are already talking on an established call.  You are notified of an incoming call with a brief tone that only you can hear.  Upon hearing the Call Waiting tone, you may place your current conversation on hold and answer this second call.  The Call Waiting Terminating feature applies to both internal and external incoming calls.  Call waiting tones are heard regardless of where the call originated.

  Callers to your extension hear normal ringing and receive no indication that their call is in a waiting state or that you are already involved in an established conversation.

·         One short tone indicates that an inside call is waiting.

·         Two short tones indicate that an outside call is waiting.

·         Cancel Call Waiting - An accompanying feature - Cancel Call Waiting - allows you to temporarily turn off Call Waiting tones for the duration of one call by dialing a cancellation code.  Your call cannot be interrupted by a Call Waiting tone when Cancel Call Waiting is activated.  Callers dialing your extension number hear a busy signal or forward to another number if your line is also equipped with Call Forwarding Busy.

Cancel Call Waiting prevents interruption of important telephone calls.  Cancel Call Waiting can also be used to prevent interruption of data or facsimile transmissions when placed from an extension with Call Waiting Terminating.

  ·         Distinctive Tones - A distinctive Call Waiting tone is optionally available to distinguish between calls originating from internal and external sources.  With the Distinctive Ringing/Call Waiting Terminating feature, tone patterns are as follows:

  Sample Application

Call Waiting Terminating helps to keep employees from missing important calls.  This feature is particularly useful for employees whose lines are not forwarded to an attendant or voice messaging system using Basic Hunting or Call Forwarding Busy.  Cancel Call Waiting provides added flexibility allowing an employee to temporarily turn off Call Waiting tones while on an important call.

If any of these features are active on your line, calls to your extension will be blocked, forwarded or rejected.  No Call Waiting tones will be heard.

Caller ID allows you to identify the name and/or telephone number of a calling party before answering an incoming call.  BellSouth^® Centrex service offers three different Caller ID features.  Only one of the following versions of Caller ID can be assigned to your BellSouth^® Centrex service telephone number at a time:

  ·         Caller ID Number Only

·         Calling Name Delivery

·         Caller ID Deluxe (includes name and number)

  A calling party’s name and/or number are displayed on display equipment compatible with these features.  Unless you have display equipment attached to your BellSouth^® Centrex service line, the Caller ID feature cannot display the calling party’s name and/or number.

Display equipment can be purchased as an adjunct or add-on to your current telephone set.  Some equipment manufacturers also offer integrated displays as part of the telephone set.  Adjunct or built-in display units must be purchased separately from the Caller ID feature ordered with BellSouth^® Centrex service.  Refer to the installation instructions provided with your unit or display set for information on how to connect this equipment to your line.

  There may be times when your display unit shows messages or symbols in addition to or in place of, the calling number.  For an explanation of these messages or symbols, please see the owner’s manual for your display equipment.

  Display of a caller’s name and/or number may be limited in the following situations:

  ·         If the incoming call is from a caller served by a PBX, only the main number of the PBX or the main number of the outgoing PBX trunk group is delivered and available for display.

  ·         Only numbers are displayed on calls received from telephone company public or semi-public pay telephones.  For numbers equipped with Calling Name Delivery or Caller ID Deluxe, the word “PAYPHONE” is displayed in the name field.  Pay telephones owned by other companies might display the name of the business.

  ·         For new telephone numbers, a brief time period occurs between installation of service and the updating of BellSouth’s Caller ID Name database.  Until the database is updated, only the telephone number will be displayed for newly installed lines.

  ·         Caller ID information does not deliver calling party information with Operator-assisted calls.

  ·         Some calls may be received which display the message “PRIVATE NUMBER” or “PRIVATE NAME”.  Private calls occur when the calling party has activated Calling Number Delivery Blocking.  The caller does not wish his/her telephone number to be displayed or announced to the called party.

For more information concerning delivery of a calling party’s name and number and their use with Caller ID features, refer to Appendix F.

This feature is useful under several different scenarios.  If you are at your desk and the telephone rings, you can glance at the display unit to determine who is calling and give a personalized greeting.  If you are busy with an important task, you can make a note of the call and return it later.  Some display equipment has the ability to record and save displayed numbers for later review.  If your equipment has this capability, you can review the display memory to determine who called you while in a meeting or away from your desk.

Calling Number Delivery Blocking prevents your telephone number and/or name from being divulged to the party you have just called.  Calling name and number information is provided to persons you call who have certain features on their line including Caller ID features and Call Return.

  Calling Number Delivery Blocking is provided, subject to tariff regulations, on a per call or per line basis:

  ·         Per Call – (No USOC is required, hard coded on form and a feature in every BellSouth^® Centrex.) You must dials a feature activation code each time you wish to place a call and block the delivery of your name and number.

·         Non Pub/Non List (M2NKA) – Available in South Carolina only

·         Per Line (Agency) (M2NFA) – Permanent blocking of delivery of name and number for agencies where security is an issue.

·         Per Line (non agency) (M2NEA) – Permanent blocking of delivery of name and number for non-agencies. Available in Georgia, North Carolina and South Carolina.

  Blocking the delivery of your name and number may result in rejection of your call if the called party subscribes to Anonymous Call Rejection.  For more information concerning blocking (or delivery) of a calling party’s number, refer to Appendix F or to the “Anonymous Call Rejection” information earlier in this section.

This feature can be used to prevent disclosure of your telephone number, particularly if you have a non-published listing.  You may also wish, for business reasons, to prevent the party you are calling from identifying your call before answering.  For example, if you are working in a collections department, you can use Calling Number Delivery Blocking when calling clients who are overdue and avoiding contact with your department.  Clients who subscribe to a Caller ID feature will be unable to identify the call and intentionally not answer it.

Code Restriction prevents a BellSouth^® Centrex service user from dialing one or more three-digit codes.  The feature can be used to reduce per call charges for certain services or restrict access to long distance carriers other than those presubscribed to by your company.

  Code Restriction is enforced only on lines assigned this feature.  A reorder tone or intercept announcement is heard whenever a call to one of the restricted codes is attempted.  The codes that can be restricted include the following:

·         900/976 (pay per call services)

·         10XXX and 101XXXX (carrier access codes)

·         011(international dialing)

·         411(directory assistance)

·         N11 Codes                                            

  N11 code examples include 211, 311, 511, 611, 711 and 811.  These codes offer access to a variety of informational services.  Code Restriction does not prevent access to Emergency (“911”) service.

  You must subscribe to Automatic Route Selection to prevent access to carriers or information services through 950-XXXX access codes or 800 numbers.

This feature prevents end-users from placing certain 3, 4 or 5 digit code calls.  For example, if an end user’s line is incurring excessive directory assistance charges (calls to 411), Code Restriction can be activated to prevent these calls and thereby reduce expenses.