Dial Call Waiting allows you to automatically send a Call Waiting tone to another BellSouth® Centrex service user when the called party is already on his/her telephone.  This feature is similar to Call Waiting Origination with the exception that it is activated on a per call basis.

Dial Call Waiting allows you to selectively determine which users will receive the Call Waiting tone.  Upon hearing your Dial Call Waiting tone, the called party may place the current conversation on hold (Call Hold or Consultation Hold) and answer your incoming call.

It is not necessary for the called party to have the Call Waiting Terminating feature to receive a Call Waiting tone from an extension equipped with Dial Call Waiting.  Both features operate independently of each other.

Dial Call Waiting helps you reach people within your organization even when they are on the phone.  With this feature, you decide when it is important to interrupt an existing conversation.  For example, you may have needed to speak to someone in the Graphics department before leaving for a meeting but his/her line is busy.  By activating Dial Call Waiting, you can send a Call Waiting Tone to notify the called party of your call.

Directed Call Pickup Barge In provides two distinct capabilities which may be used to answer incoming calls or interrupt calls currently in progress on lines equipped with this feature.  Directed Call Pickup Barge In is not assigned to the station line that uses the feature.  Instead, it is assigned as a terminating feature to those extensions that will be barged into.  The two capabilities offered are:

·         Directed Call Pickup - The Directed Call Pickup portion of this feature allows you to selectively answer a call ringing to a specific BellSouth^® Centrex service line.  The incoming call is answered by dialing the Directed Call Pickup Barge In feature code and the extension number of the ringing (“target”) telephone.

·         Barge In - The Barge In aspect of this feature allows you to interrupt a call currently in progress and create a three-way conference call.  A burst of tone is applied before you are bridged into the connection.

When coupled with the Directed Call Pickup aspect of this feature, Barge In capability connects you to the calling party even if the ringing number has been answered.  The BellSouth^® Centrex service user answering the incoming call is notified by a burst of tone before you are bridged into the connection.  Together, you, the caller and the answering user form a three-way conference.

Directed Call Pickup permits a user to answer a call ringing to a specific extension number.  Barge-In capability offers additional uses for this feature.  Assigning the feature to employee telephone numbers allows a manager to override a busy call and speak immediately with his/her subordinates.

Barge-In can also be used as a form of three-way calling.  For example, a telemarketing company wants to provide its outbound agents with lines for placing calls but with a minimum number of features.  Occasionally, it is necessary for a supervisor to participate in a sales call.  Rather than assign each agent the THREE-WAY CONFERENCE, CONSULTATION HOLD AND TRANSFER feature, each agent is given a line equipped with Directed Call Pickup Barge In as an optional feature.

When a three-way conference is needed, the agent visually signals his/her supervisor. The supervisor then dials the Directed Call Pickup Barge In access code followed by the agent’s extension number. The supervisor breaks into the sales call and creates a three-way conference with the agent and the customer.

The Directed Call Pickup Non-Barge In feature allows you to selectively answer a call ringing on another BellSouth^® Centrex service line.  The incoming call is answered by dialing the Directed Call Pickup Non-Barge In feature code and the extension number of the ringing (“target”) telephone.  If the ringing extension has not been answered, you are connected to the calling party.

A busy signal or reorder tone is returned if the target extension is answered before you finish dialing the extension number.  The answered call will not be interrupted.  To interrupt or barge in to the call already answered, the Directed Call Pickup Barge In feature must be used.

An employee is in the same Call Pickup Group as other department associates including the department’s secretary.  If the employee hears the secretary’s phone and another associate’s phone ringing simultaneously, he/she can use Directed Call Pickup Non-Barge In to specifically answer the associate’s telephone.  Use of the CALL PICKUP feature may answer the secretary’s telephone if it has been ringing the longest.

NOTE:Directed Call Pickup Non-Barge In would permit the associate to answer either incoming call even if the employee was not in a Call Pickup Group.

The Distinctive Ringing/Call Waiting Terminating feature notifies you if an incoming call ringing on your telephone was placed from inside or outside your BellSouth^® Centrex service arrangement.  For BellSouth^® Centrex service lines equipped with the Distinctive Ringing/Call Waiting Terminating feature, the following ringing/tone patterns apply:

**You must have Call Waiting Terminating assigned to your line in order to receive these tones.

++You must have Call Selector assigned to your line in order to receive this ringing/tone pattern.

Distinctive Ringing/Call Waiting Terminating helps narrow down the source of an incoming call.  For example, a plant foreman is talking with his manager while waiting for an important call regarding a parts shipment.  An incoming calls rings to the foreman’s extension.  The Distinctive Ringing pattern indicates that the call is originating from outside BellSouth^® Centrex service and could possibly be from the parts vendor.  If the feature had indicated that the call was internal, the foreman could elect not to answer the call and continue conversing with his manager.

Basic Hunting redirects calls to a busy telephone number to other predetermined lines or extensions in a prearranged order.  Basic Hunting is most often used for small groups of lines (1-5 lines).  Its own unique telephone number identifies each line in the series.  However, telephone numbers in a Basic Hunting arrangement do not need to be in sequential order.  Three versions of Basic Hunting are available with BellSouth^® Centrex service - Series Completion, Circular Hunt and Multiline Hunt:

·         Series Completion - With Series Completion, hunting starts at the number that was dialed and proceeds to the last member of the series.  Only a portion of the series will be searched if the number dialed is other than the first line of the series.

Hunting stops when an idle line is located (incoming call rings) or all lines through the end of the series have been exhausted.  If all members are found to be busy, the caller receives a busy signal.

·         Circular Hunt - With Circular Hunt, hunting starts at the number that was dialed and proceeds to the last line of the series.  If the last line is busy, the call will begin searching at the first line of the series up to the initial starting point.  Incoming calls search the entire series of lines regardless of the number dialed by the calling party.

As with Series Completion, the incoming call terminates (rings) when an idle line is found.  If all lines in the circle have been exhausted, the caller receives a busy signal.

·         Multiline Hunt Groups - Multiline Hunt Groups are similar to Basic Hunting.  Calls proceed sequentially through the group’s members until an idle terminal is found.  Hunting through a Multiline Hunt Group can be sequential or circular in nature.

Calls to Sequential Multiline Hunt Groups (similar to Series Completion) start at the lead number and proceed to the last line in the group.  Only a portion of the group is searched if an optional TN-identified terminal is dialed rather than the lead number.

Circular Multiline Hunting requires that the Multiline Hunt Group be equipped with one or more TN-identified terminals.  Hunting starts at the number dialed by the caller (lead or TN-identified terminal) and proceeds to the last terminal in the group.  If the last terminal is busy, the call continues searching with the first terminal in the group up to the initial starting point.  Incoming calls search the entire group regardless of the number dialed.

Basic Hunting can be used to group a small number of lines together in support of a single incoming call application.

Basic Hunting is most often used as part of an answering position configuration, i.e. several lines terminated on a multiline set allowing a receptionist or attendant to handle a number of incoming calls.  Callers dial or are forwarded to the lead number of the Basic Hunting arrangement.

Using Basic Hunting with an incoming facsimile pool is a newer application.  A company provides incoming facsimile delivery as part of its message center.  By centralizing facsimile machines, the company saves on line and equipment costs.  Three machines are required to handle the total incoming facsimile volume.  To simplify transmission, the company gives out a single fax number.  Fax calls hunt through the three lines in the series until an idle facsimile machine is found.

Message Waiting Audible provides you with notification when messages have been left in your voice mailbox or with the company’s message center.  If you have messages waiting to be retrieved, you will hear a “stutter” dial tone whenever you lift your handset or go off-hook.  With most voice messaging equipment, retrieval of messages cause stutter dial tone to cease and normal dial tone to return to your BellSouth^® Centrex service line.

The Message Waiting Audible feature is turned on or off by your voice messaging equipment or message center system through BellSouth^® Centrex service’s Simplified Message Desk Interface (SMDI) feature.  The feature can also be controlled by a compatible third party messaging service.

The Preferred Call Forwarding feature allows you to pre-select, based on the calling party’s telephone number, which calls will forward to a remote telephone number.  The feature knows which pre-selected calls to forward by comparing the telephone number of the calling party with the numbers in your Preferred Call Forwarding-screening list.  Up to six numbers may be programmed into your screening list.

Only calls from numbers on your screening list are forwarded.  Preferred Call Forwarding permits you to program and change the number to which these calls forward.  The remote forward-to number may be another extension within your BellSouth^® Centrex service or an outside telephone number.

You also have the ability to turn the entire feature on or off.  When Preferred Call Forwarding is off, incoming calls from numbers on your screening ring through to your telephone.  Calls not on your screening list will always ring to your telephone regardless of whether Preferred Call Forwarding is on or off (assumes no other features are active on your line, e.g. Call Block).

Sample Application

Preferred Call Forwarding is especially useful for employees who are away from their desk, yet are expecting an important call.  The feature can also be used to give preferential treatment to certain callers.

For example, a large customer of a paper supply company does not like to have his calls answered by a voice messaging system.  His salesperson is aware of this and when away from her desk uses Preferred Call Forwarding to send calls from this one customer to a secretary for handling.  All other calls ring through to the salesperson’s telephone.  Unanswered calls from all other parties forward to the company’s voice messaging system via Call Forwarding Don’t Answer.