The Customer Interaction Services (CIS) group at BellSouth customizes multimedia communications solutions and offers supporting professional services for:
- Multimedia call centers
- Electronic self-service systems
- Computer-telephony integration
The CIS group partners with technology leaders to give customers fully integrated applications, and specializes in:
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CIS helps customers achieve substantial and measurable results in:
- Cost savings
- Increased revenue
- Enhanced customer interaction
CIS provides solutions for complex problems, focusing on:
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| Sample Applications: | ||
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- Automated sales information dissemination and ordering
- Conference and convention scheduling
- Fax marketing and advertising
- Investor relations
- Product and pricing updates for business partners and customers
- Secure contract negotiations and sales
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| Features: | ||
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- Fax Overflow Service. Send overflow faxes to a private mailbox with an aggressive retry schedule.
- Fax on Demand Service. Customers or employees can retrieve frequently needed documents from an automated system.
- Fax Broadcast Service. Send the same document simultaneously to a customized list of recipients (up to 10,000 destinations per list). Schedule broadcasts by date and time up to 30 days in advance.
- Fax Mail Service. Send your faxes to a private mailbox. You can print your faxes when and where you want or forward faxes from your mailbox to others.
- Voice/Fax Service. Both voice and fax calls go directly into your private mailbox (without ringing a phone) and phone or pager notifies you.
- Integrate Voice/Fax. Offers the same robust features as Voice/Fax Service, but will ring your business line first. When the line is busy or there is no answer, the mailbox is activated.
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| Benefits: | ||
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- Improve customer service by allowing customers to access product and billing information at any time.
- Enhance internal and external communications by providing a fast, foolproof and verifiable hard-copy information dissemination system.
- Speed business deals by allowing contracts and other valuable documents to be instantly and verifiably transmitted.
- Increase sales by allowing orders to be submitted and tracked in a secure environment, 24 hours a day, seven days a week.
- Track important information by accessing stored fax transmissions.
- Reduce costs by eliminating the need to refax documents.
