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The Registration Process
Specific Registration Questions
Linking Accounts To My Registration
Linking Small Business Accounts
PAC/PIN Questions
Customer Information Questions
Logging In After Registration
Changing Registration Information
Additional FAQ
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| The Registration
Process |
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Why should I register? |
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If you are a returning AT&T customer, this new login process
will provide you a quicker, more flexible and secure way to manage
your telephone accounts than you have had before. For new customers,
registering allows you to manage your accounts and pay your bill
online, saving you time and money. |
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How long does registration take? |
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Registration is a one-time, 3-4 step process that you can complete
in about 10 minutes. |
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What information is necessary to complete this process? |
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You will need your PAC/PIN for each residential account and your
Customer Code for each business account. |
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Do I have to register just to shop AT&T for products and
services? |
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No, you do not have to register to surf or shop the site. |
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What tasks can I perform online once I register my account(s)? |
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By registering your account(s), both residential and small business
customers can view/pay bills and stop/start their paper bills online.
In addition, residential customers can order and/or change account
services online. |
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Are there any AT&T services I can perform online without
registering? |
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Registration is not required when ordering Small Business Services.
Registration is required when ordering Residential Services with
the exception of ordering BellSouth FastAccess® Service
(DSL) and Wireless
E-Mail/Paging. |
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Can my registration information be updated later? |
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Yes, once you have completed the registration process, you will
be able to change your registration information as often as necessary
on the Manage My Profile page. |
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If I make a mistake, can I return to the previous page without
interrupting the registration process? |
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If you find an error or see that you have made an error while
registering, you can edit your registration information and correct
the mistake once registration is complete. Please do not use your
browser's back button. |
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Can I finish the registration process later? |
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You can complete registration or add or remove accounts to your
registration later. If you cancel during the registration process,
the information you have already supplied will be lost unless you
complete registration. |
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Can I register by calling the AT&T Business Office? |
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No, the registration process must be performed online at BellSouth.com.
You can send your questions to the online Help Desk under Contact
Us on the BellSouth.com site. |
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What happens if I change my number or move to a new address
and assigned a new telephone number? |
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Your customer profile will need to be updated to include the new
phone number, however, you may want to keep the registration for
your old phone number in order to retrieve your bills for this month
and the two months prior. |
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Specific Registration
Questions |
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Can I use numbers or special characters in my login
name and/or password? |
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Yes, you can use any number, letter, or special character to create
your login name and password. |
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Will I have to re-enter my login name each time I login? |
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No, if you check the Remember my login name automatically
box before completing the registration, your login name will automatically
show in the login field each time you enter the site. For security
reasons, you will still have to fill in your password. |
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Can I use the same word for both my login name and password? |
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No, for security purposes, your login name and password should
not be the same. |
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If I have several e-mail addresses, which one should I use
when I register my account(s)? |
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We recommend that you use your primary e-mail address when registering.
You will receive notices from AT&T concerning your account(s)
at this address. When paying your bill(s) online, you can opt to
receive your payment confirmation at an alternate e-mail address. |
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I have been making my bill payments online for a while and
already have a password set up. Do I still need to register and
create another password? |
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Yes, customers who have been making online bill payments in the
past must complete this new registration process to continue managing
their account(s) online. Customers can use their previous password
as their new registration password. |
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Should the answer to the secret question be the same as my
password? |
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No, for security purposes, the answer to your secret question
should not be the same as your password. |
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If I request that AT&T send me information on new products
and promotions, will my personal information be released or sold
to other companies? |
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No, AT&T respects the privacy of our customers,
and the release of your personal information to any other companies
is explicitly restricted in accordance with the terms of our Privacy
Policy. |
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Linking Accounts
To My Registration |
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If I have more than one line on an account, should I register
each line separately or just the one account? |
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Lines that have the same features can be combined into a single
account. The account, not individual phone lines, has a PAC/PIN;
therefore, you only need to register that one account. |
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If I have several accounts that appear on my bill, should I
register each account? |
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Yes, as long as you have a PAC/PIN or Customer Code for each account
you can register as many accounts as you have, even if they are
all on the same bill. If you cannot locate a PAC/PIN or Customer
Code for each account on your bill, please call the AT&T Service
Center for assistance. |
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Can I prevent others from linking my account to a separate
registration? |
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By keeping your PAC/PIN or Customer Code confidential, you help
keep your account(s) secure and prevent unauthorized access. Customers
should NOT give out their PAC/PIN or Customer Code to anyone
else except when they knowingly want to have an additional person(s)
register and co-manage the telephone accounts (such as business
associates, roommates, etc.). At NO time, however, should
anyone be given your personal password, whether they are authorized
to co-manage your account or not.
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Can I register telephone numbers that are not at my address? |
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Yes, you can register any account that you need to view online
if you can supply the PAC, PIN, or Customer Code for those accounts.
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Can I register other telephone numbers that are not in my name? |
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Yes, you can register any account that you need to view online
if you can supply the PAC, PIN, or Customer Code for those accounts.
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Am I responsible for paying the bills on linked accounts not
registered in my name? |
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No, just because you can view and pay a bill for an account does
not make you responsible for charges on that account. You are only
responsible for paying charges to accounts that are billed to you
or to a business that you own. |
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Can two or more people register the same account? |
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Yes, if you authorize someone else to access your account by sharing
your PAC/PIN or Customer Code, that person can register your account
and can manage it just as you would. |
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How many accounts can I link to my login name? |
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As many telephone accounts as you like. In the future, you will
be able to link DSL, wireless, Internet and other account types
to your registration. |
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If I have several accounts, how can I easily distinguish between
them? |
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As you add accounts to your AT&T registration, you can create
a nickname for each account, allowing you to easily identify them.
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What happens if I don't link any telephone accounts to my login
name? |
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You can complete the customer registration process even if you
don't link accounts to your login name. You will not be able to
perform any online billing activities or add services to your existing
account(s), unless you add that account to your login. |
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How will I know if I added my account(s) correctly? |
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As you link each account, a Confirmation page will appear
with a running list of added accounts. If you find errors in the
information for any account, you can edit the information on the
Edit Profile page or call the Business Office for assistance.
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If I am new to AT&T and have just placed an order for
a new line, when can I register this account? |
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It may take a few days before your order for a new account is
processed. Once you receive your e-mail confirmation, return to
the Manage My Profile page to link this account to your registration.
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Linking Small
Business Accounts |
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If I use one telephone number for both residential
and business purposes, am I considered a residential or small business
customer? |
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When you choose Type of Customer, think about the primary
way you work with AT&T and how you want to be identified as
a customer. Then, choose to be a residential or small business customer.
In addition, refer to your bill. Your bill should designate what
type of customer you are. |
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Who should be listed as a contact for my business accounts? |
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Whomever you wish to allow access to your online accounts should
be listed as a contact on your AT&T business account. |
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If I want to manage both my business account and my residential
account, do I have to register both accounts separately? |
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Yes, the current registration login process does NOT allow you
to have both a Residential and Small Business account under one
login name and password. You must register these two types of accounts
separately. For Small Business customers, your registration login
can only provide you with billing activities; while for Residence
customers it provides you with both billing activities and ordering
capabilities. |
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PAC/PIN Questions |
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Customer Information
Questions |
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Should I answer the optional Customer Information
questions? |
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AT&T provides this optional questionnaire to help us provide
you with product information and specific service recommendations
that reflect your needs. |
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Logging In
After Registration |
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Once I have finished registering, how do I log
in? |
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At the end of the registration process, you will automatically
be logged in. When you return to the site, click the login
button on the home page. |
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What if I forget my login name? |
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There are two options. When you click the Forgot Your Login
Name link, you will be asked for your e-mail address. For your
security, we will then ask for the answer to your secret question.
Once you answer the secret question correctly, your current login
name will be e-mailed to you. If you do NOT remember your
Secret Question, please contact
us. |
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What if I forget my password? |
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After providing the answer to your Secret Question, your old password
will be replaced with a new, randomly selected password, which will
be e-mailed to you. If you wish to reinstate your old password,
please go to Manage Your Profile page and select Change
Your Password. If you do NOT remember the answer to your
Secret Question, or the e-mail address shown has changed, please
contact us. |
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Why has my secret code been changed? |
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Your Secret Code may have been changed either by you or by someone
who has been authorized to register and perform activities on
your account. If so, that other party may have requested a Secret
Code change. Please contact them for information, else contact
our Service Center for additional information:
Residential Customers, click here.
Small Business Customers, click here.
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How do I know that I'm logged in? |
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Once you're logged in, your name will appear in the personalization
box at the top left corner of the page. When you are finished managing
your account(s), use the convenient log out link in this
box to secure your account(s). |
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If I have more than one account, how do I know which account
I am managing? |
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Once you are logged in and choose an account, that account information
will appear in the personalization box at the top left corner of
the page to remind you which account is being managed. |
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How do I log out? |
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Once you are finished managing your account(s), click the convenient
link in the personalization box at the top left corner of the page
to log out. |
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Changing Registration
Information |
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How do I change or correct my address information? |
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If your billing address is not correct, click here. |
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If I am a Small Business Customer, how do I remove an employee's
registration? |
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If an employee has registered separately and you need to remove
that employee's registration, please contact us. |
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How can I add or remove an account nickname? |
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Once you login, click the Change or Remove Account Information
link. You can also access this link through Manage My Profile
under the navigation bar at the top of the page. |
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When I edit my registration information, will this update my
billing information? |
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Yes, when you update your payment setup information, you will
see the new information on the page when you pay your bill. |
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If I close an account, what should I do concerning my registration? |
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If you are closing one of your AT&T accounts, you can remove
that account from your registration by choosing the Change
or Remove Accounts in Registration link on the Manage My
Profile page. If you are disconnecting your AT&T service
completely, you can delete your registration yourself, or, after
a length of time, AT&T will do it for you automatically.
Please be sure to call the Service Center
For Residential click here.
For Small Business click here.
or Contact
Us via E-Mail to disconnect your service and arrange for final
billing.
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Additional
FAQ |
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How do I request additional information regarding
registration? |
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Questions can be submitted through the Contact Us link
in the top navigation bar. Any questions called in to the AT&T
Service Centers will be referred to our online support at BellSouth.com.
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Where can I find answers to my questions about billing? |
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For FAQs concerning billing, click here. |
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