Keep This Notice for Future Use

The following consumer rights for Pay Per Call 900 service are provided under the Federal Telephone Disclosure and Dispute Resolution Act.

For billing error claims regarding 900 service charges:

• Call the number on your bill listed with the 900 charges within 60 days of receiving the bill.
• Oral notification is sufficient to begin a billing review.
• Payment of disputed 900 service charges is not required during the review period.
• No action to collect disputed 900 charges will be taken during the review period.

Written acknowledgement of your dispute must be provided to you within 40 days of receiving your notice if:

• The error has not been corrected.
• The billing review is not completed.

The billing review must be completed within 90 days and:

• An explanation must be provided to you if the bill was correct; or
• The error must be corrected.

If the bill was found to be correct:

• You have the right to request a written explanation
• You should receive a written notice of the amount you owe and the payment due date.

If you fail to pay the amount that is owed, you may be reported as delinquent, but:

• The name and address of any party to which you were reported for delinquency must be provided to you.
• If you do not agree with the explanation and you so give notice before the payment due date, any delinquent report must state that you still dispute the charges.
• Any party receiving the delinquent report must also be advised in writing when the matter is settled.

If the above rules are not followed, the first $50 of each 900 service charge in question cannot be collected even if your bill was correct.

The Interexchange Carrier or Information Provider may pursue collection of unpaid 900 charges through an independent collection action.

Non-payment of 900 service charges or charges for similar types of service will not result in disconnection of your local or long distance service.

However, access to 900 numbers can be blocked for non-payment of legitimate charges.

You should not be billed for 900 services that are not offered in compliance with Federal laws and regulations.

You may obtain blocking of 900 services at no charge by calling BellSouth.

Attention Customers with Listed Telephone Numbers: Under the Federal Communications Commission rules, BellSouth provides your Billing Name and Address to interstate telecommunications providers for use in billing and collecting calls placed over their network. Your Billing Name and Address can also be released, when requested, for other limited activities, such as verification of Preferred Interexchange Carrier, fraud prevention and similar non-marketing purposes.