Q: What is a Service Agreement?

A: The BellSouth Long Distance Service Agreement provides the basic terms and conditions for our interstate and international services that we provide to our residence and small business customers. To the extent permitted or required by law, the Service Agreement also covers our intrastate services. Additional information, such as prices, is contained in our Pricing and Service Guides.

Q: Does the BellSouth Long Distance Service Agreement apply to other BellSouth services, such as my local phone service or Internet access service?

A: No. This Service Agreement only applies to certain services provided by BellSouth Long Distance.

Q: Do I need to take any action?

A: No. You accept our terms and conditions simply by using or paying for any covered BellSouth Long Distance service.

Q: What are the BellSouth Long Distance Pricing and Service Guides and where can I find them?

A: The BellSouth Long Distance Pricing and Service Guides describe the various BellSouth Long Distance services, as well as the rates, terms and conditions that apply to those services. You can find the BellSouth Long Distance Pricing and Service Guides online at www.bellsouth.com/longdistance or you can request a copy by calling BellSouth Long Distance toll free at 1-866-248-3443. Our toll free TTY number for customers with hearing or speech disabilities is 1-866-248-3447. You must include your telephone number and the name and billing address (including ZIP Code) that appears on your bill.

Q: What types of interstate and international long distance calls does the BellSouth Long Distance Service Agreement cover?

A: The Agreement applies to the following types of long distance interstate and international calls: domestic and international long distance, calling card, toll free, collect, person-to-person, billed-to-third party, directory assistance, other operator-assisted, commercial credit card, and your local exchange company calling card calls using BellSouth Long Distance's services.

Q: Is there anything in this Service Agreement to which I should pay particular attention?

A: Yes. There are two notable items:
(1) Binding arbitration. Any disputes that may arise between BellSouth Long Distance and customers that cannot be resolved informally must now be resolved through binding arbitration (or through small claims court if you choose). This process is in addition to any remedies customers may have through federal and state agencies.

(2)Notification of price increases. BellSouth Long Distance will notify you of price increases for any BellSouth Long Distance service to which you are subscribed. This information will be available in a recorded announcement by calling BellSouth Long Distance toll-free number at 1-866-248-3443. Our toll free TTY number for customers with hearing or speech disabilities is 1-866-248-3447. Announcements will be updated with future price increase information at least 15 days prior to the rate increase. In addition, all price increases for BellSouth Long Distance interstate and international long distance services will be posted on our Web site, www.bellsouth.com/longdistance at least 15 days before the increases go into effect.

*TTY for customers with hearing/speech disabilities: 1-866-248-3447