Welcome to the AT&T Bill Explanation Guide!

As a valued AT&T customer, we want to provide you with helpful tools such as this Bill Explanation Guide. We are committed to delivering the best in customer service and great products tailored to your individual needs along with the quality and reliability you expect, from the company you trust — AT&T.

In this guide, we will review key elements of your AT&T bill, along with some convenient online billing and payment options.

Please note that your bill format may vary slightly from the bill format in this guide, based on your state of residence.

The first page of your bill provides a summary of your monthly charges and activities. This page includes the Account Summary, Page References, and Helpful Telephone Numbers.

The Account Summary is an overview of the total monthly charges for each category of service.

The Page Reference section provides you with the page numbers where you'll find details for each charge. On this first page, you will also find helpful telephone numbers to call if you have questions about your charges.

The first page of your bill is a great way to get a quick overview of your monthly charges and activities. You'll find more detailed information on the bill pages that follow in the "Billing Basics" section of this guide.

Understanding the information provided on your AT&T bill will make it easier to manage your communications needs. This information is outlined in the following sections.

On your bill, you will see detailed information regarding AT&T Local Charges. Based on the products and services you have selected, you may also see sections for Other Service Providers.

We'll describe each of the sections that make up your Local bill individually.

First, let's review your Local Monthly Service.

Your Monthly Services section displays those services that you selected including any packages or bundles. Under the package name you will see all the features of your package.

Your billing starts one day after the completion of your service order, but any local toll calls you place will be billed immediately.

Your first bill will be higher than normal because it includes partial monthly charges, any one-time charges for installation and activation, and a full month of local charges billed in advance. Your first bill will also show charges for your partial month's services for the first partial month, from the day following installation up to one day before your bill date.

In the Savings and Benefits section of your bill, you will find all rewards, discounts, and promotions. There may be other discounts that are applicable to your account that appear in the Monthly Service or the product section of your bill.

Your rewards may not appear on the first bill but will appear within one to two billing cycles.

You can redeem your AT&T rewards online at att.com/rewardcenter. Please allow 4 weeks after the order has been placed to redeem your promotional reward.

Depending on your communication needs, you may see pay-per-use charges for Directory Assistance, Local Usage, and Local Toll. These sections will only appear if you use the services

The Other Charges and Credits section includes any one-time charges or credits associated with your account or with changes made to your account during the billing cycle.

The one-time charges are charges associated with installing and activating the products and services you've selected. This can include the installation of jacks or wiring, and service order processing. Any full or partial bill credits applied to your account will also appear in this section.

The Taxes section displays mandated federal, state, and local taxes.

The "Surcharges and Other Fees" section details additional charges and fees such as the FCC Authorized Charge for Network Access.

Sections appearing after the Local and Local Toll section are dependent on services you have selected such as charges for Long Distance, Internet, Wireless, or Entertainment Services. Depending on your selection, these services may be provided by AT&T or other companies.

Let's quickly review the sections of your AT&T bill again:

The Monthly Service section includes your local monthly services billed one month in advance.

The Savings and Benefits section includes your rewards, discounts, and promotions.

The Other Charges and Credits section includes your one-time charges and credits associated with your account.

The Other Service Providers sections include any services you have subscribed to from other service providers, such as Long distance, Internet, Wireless, or Entertainment services.

We hope that this AT&T Bill Explanation Guide has given you a better understanding of your bill, and along with it, the ability to easily manage your communication needs.

By registering for online account management at att.com, you can take advantage of a variety of online features to save time and money. You can view and pay your AT&T bill on our secure website 24 hours a day, 7 days a week.

When you sign up for eBill you can reduce clutter with paperless billing.

In addition to this, you can look forward to the following benefits:

•  Get a monthly “bill ready” notice through email showing your balance and due date.

•  Download, view and email copies of your bill for up to one year.

•  Chart your monthly billing trends and expenses.

You can also benefit by paying your bill online saving you the cost of a stamp. There are several convenient payment options including one time or recurring payments from your checking or savings accounts or your debit or credit cards.

To learn more about AT&T eBill service, browse to www.bellsouth.com/ebill.

Thank you for taking the time to review our AT&T Bill Explanation Guide. If you would like to view this guide again please click on the “Get Started” button.

To ask general or specific questions about billing, or any other topics related to your AT&T service, you can reach us online by selecting Contact Us located at the top of the att.com home page.

Thank you for choosing AT&T, we appreciate having you as our customer!