>> E-mail Fraud Examples
Keeping your personal information secure and confidential is one of AT&T’s most important responsibilities. AT&T does not ask for personal information through e-mail.
Criminals may send you e-mail that looks like it has come from AT&T. These phony e-mails may ask you to go to a Web site that appears to be a AT&T site and provide personal account information. Criminals send these phony e-mail messages or direct someone to a fraudulent Web site for one goal: to steal personal and financial information.
Examples of Recent Fraud
Update Account and User Profile
Received: March 4, 2007
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Account Validation
Received: March 4, 2007
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Billing and Account Help
Received: February 21, 2007
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Protect your AT&T Email Account from being closed
Received: January 2, 2007
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Phishing scam being sent to customers via AT&T E-mail
Received December 26, 2006
Customers are receiving an email that appears to be from AT&T Support but is really a Phishing scam.
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Account Alert
Received: December 16, 2006
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Credit Card failure
Received: September 21, 2006
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Fraudulent billing information request
Received: March 07, 2006
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Summary:
Notice that these e-mails never mention the customer by name. They also ask recipients to “verify” information or “update” billing information. This is a common approach used by phishing scams to steal personal or account information. AT&T does not ask for such information through e-mail.
Taking these simple precautions can help protect your personal and financial information against fraud.
  • Make sure that your computer always has up-to-date versions of both anti-spyware and anti-virus software.
  • Install all security updates offered by your software providers.
  • Reduce the amount of mail you receive containing personal information.
  • Make sure requests for sensitive personal, financial, or account information are legitimate, particularly if they are made in an urgent or threatening tone.
  • Do not share IDs or passcodes with anyone, and use a different passcode for each of your online accounts.
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