Hurricane Tips
      BellSouth offers customers several tips to stay safe and connected before, during and after a hurricane or other natural disaster:
       
  Before the Storm:   Emergency Resources
Web Site BellSouth has compiled a list of emergency contact information on its Web site at http://www.bellsouthcorp.com/emergency

During a hurricane or other severe storm, BellSouth will update the site with status information on the BellSouth network.
Real Yellow Pages Check out the Community Information Pages in local print editions of The Real Yellow Pages® from BellSouth. The section includes critical information for hurricane and severe weather planning, surviving and recovery.

The Real Yellow Pages® from BellSouth can also be found online under the "Guides" tab for each city or town listed at http://www.realpageslive.com.

Contacts and Contact Numbers

Central contact Designate a friend or family member outside the storm area as a central contact and plan for everyone in your family to contact that person to relay status and location information.
Emergency contact numbers Program all emergency contact numbers into your wireless phone. Make sure that everyone in your family has the home, work, and mobile numbers of family members, friends and co-workers with whom they will want to communicate

Phone Usage

Proper phone services Ensure that your home and business are equipped with the proper telephone services to re-route communications in the event of a service interruption. BellSouth offers products like BellSouth® Voice Mail, CrisisLinksm, Remote Access Call Forwarding, Call Forwarding Don't Answer and Call Forwarding Busy Line
Test Phones Test cordless and mobile phones to make sure they work properly and are charged; have batteries and car chargers available.
Corded phone Have at least one traditional corded phone, as cordless phones will not function in the event of a power outage.
Additional mobile phones Consider additional cell phones for your family's use or for storage in your safe room/basement. The AT&T NationSM 700 FamilyTalk® w/ Rollover®, AT&T NationSM 1400 FamilyTalk® w/ Rollover®, and Prepaid plans offer great options for staying in touch during an emergency.

Weather Forecast and Traffic Update Tools

Consider downloading new tools that will give you the latest weather forecasts and traffic updates. AT&T offers tools such as My-Cast Weather, available for download at http://www.wireless.att.com/media, to help you stay up-to-date over your wireless device.

 

  During the Storm:   Phone Usage
Limit phone calls Use your phone for necessary calls only, leaving lines open for emergencies.
Troubleshooting phones
  • During a power outage, your phone line may be inoperable if your cordless phone, caller ID unit or other telephone equipment requires external power. Plug a non-electrical telephone directly into a phone jack to verify if you have service.
  • During extremely high calling volume periods, you may experience a slow dial tone. If you don't hear a dial tone immediately when you pick up your phone, wait a few seconds or hang up and try your call again later.

Communication Alternatives

Consider short/text messaging service (SMS) as a communications alternative. Sending a text message requires less signal strength and can be a fast and effective alternative to voice calls during an emergency.

 

  After the Storm:   Phone Usage
  • Expect delays in getting calls through because of high demand for service.
  • Keep your calls short to allow emergency calls to get through.

Repair Service

To request repair services (in English or Spanish) use the numbers below:

Line Type
Phone Number
Residential 1.877.737.2478
Business 1.866.620.6900
Hearing impaired(TTY) 888.341.2355